Customer Delight
Critical Revenue
Customer LTV
Data Security
Who We Are
With our headquarters in Deerfield Beach Florida, Ecco Group was founded in 2007. Since starting from humble beginnings as an outbound sales organization we have grown into a full-service contact center operations built upon our core fundamental values:
After 15 years of service, we have built a turn-key solution providing inbound/outbound voice, digital agent, IVR, chat, email, and back-office solutions for some of the most respected clients on the globe. Through our success we have expanded our operations throughout the US, Mexico, and the Dominican Republic offering a scalable, bilingual, low-cost solution to our customers.
At Ecco Group we strive to be our customer’s #1 "Go to Partner" …..every single day!
Omni-Channel Services
Great customer care offers multi-channel experiences that engage everyone—prospective customers, active consumers and casual site visitors alike—in their own spaces, on their own terms.
Inbound
Outbound
Technology
Subject Matter
Experts
At Ecco Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.
AI Driven Analytics
We make sure you hit the goals that matter to you with advanced data intelligence and analytics.
Why Ecco Group
Measuring for Success to Improve Your Customer Experience and Brand Reputation
Ecco Group Location
Ecco Group has conducted significant due diligence when developing our geographical footprint. Close consideration of education levels, bilingual skills, labor rates, attrition rates, industry saturation, and proximity has all been taken into account when building our state of the art locations.
Ecco Group’s contact centers have received the following security certifications
Get in touch
Please reach out to one of our experts to discuss how we can customize a turn key customized solution for all of your customer support needs.
Address
400 Fairway Drive Deerfield Beach, FL 33441
Call Us
319-239-7959
Email Us
info@Eccogroupusa.com