Deerfield Beach

• 400 Fairway Drive Suite 101 Deerfield Beach FL 33442

Ecco Group has been operating out of our state of the art facility since 2008.

• Diverse group of bilingual contact center agents.
• Scalable labor force with competitive unemployment and cost of living rates.
• Lowest attrition rates for major metro area in the country; averaging 6-8%.
• Redundant infrastructure with shared resources across both locations.
• High quality / low-cost domestic solution.
• Secured and branded production areas that are customized for each client and program.
• Client office space, state of the art conference rooms, soundproof cubicles with dual monitors and training centers that simulate live production and nesting.

Sanford, Florida

• 1642 W Airport blvd Sanford FL 32773

Ecco Group opened our second US site in historic Sanford, FL in 2020.

• Tier 2 community that is located just 30 miles north of Orlando, Florida.
• Career oriented agent population with attrition rates that are below industry average.
• Scalable, state of the art facility
• In state redundancy and expansion capabilities
• Labor rates attract the highest caliber of agent with significant cost savings passed to our clients.

Santiago, Dominican Republic

• Hostos Street No. 22 Santiago De Los Caballeros 51000, DR.

Ecco has been operating out of Santiago, the second largest city in the Dominican Republic since 2007. Our close ties to the government simplifies doing business in paradise.

• The city is one of the most economically developed cities in Latin America with a population of 1.2 million in the greater metropolitan area.
• Santiago is home to several universities and other higher learning institutions which have been teaching English language courses for over 50 years.
• Santiago and the Dominican Republic enjoy a modern and extensive telecommunications system liberalized in the late 1990s. This has attracted numerous call centers in recent years. Santiago not only has an excellent telecommunications infrastructure but also a sizeable bilingual population that speaks fluent English.
• The international airport that serves the city is Santiago Municipal Airport, which has daily direct flights to the US. Travel from central and South Florida to our contact center can be done in under 3 hours.
• The average temperature in Santiago varies little, (75-85 degrees F) because the tropical trade winds help mitigate the heat and humidity throughout the year. Also, because of its location in the mountain ranges, Santiago realizes the least amount of hurricane activity in the Caribbean.

Mexico City, Mexico

• Navarro #210 Col. Doctores Alcaldía Cuauhtemoc CDMX 06720, Mexico.

Ecco Group has been operating out of our state of the art facility in Mexico City since 2019. Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture.

• Mexico City and its surrounding municipalities make it the second-largest metropolitan area in the world, with a population of 20+ million. A large population of Mexico City is fully bilingual and bicultural, making them a prepared and talented recruitment pool.
• English is mandatory in all Mexican schools from seventh grade. Most private schools start in preschool.
• Mexican contact center workers average 48 hours of weekly production.
• One of the primary advantages of Mexico City is the low labor cost, reducing costs by 75%.
• Call center positions are considered to be career positions in Mexico City. Attrition rates average about 75% less than that of United States.
• Mexico City is in the Central time zone, just 1 to 3 hours away from the United States, with direct flights from major US cities.

Virtual Contact Center

Ecco Group virtual contact center network and platform helps you sustain and grow during these critical times.

• Our solutions are designed to maximize growth opportunities when and where you need, starting by delivering top-tier customer sales support and service and expanding to tech infrastructure and security
• Virtual, scalable, bilingual workforce to ensure nonstop, flexible and responsive service
• Create a customer service workforce educated in your brand with CX best practices that ensures the best outcomes for your customers and their experiences with your brand
• Ecco is a partner dedicated and capable of delivering high-quality agents, immersed in your products and services whose primary goal is to provide the best customer experience in the industry.